Service Delivery Policy

1 Overview

This policy explains how MBP delivers its services — how reports are sent, when, what documentation comes with each delivery, and what happens if there is a delay or a revision is needed. We are committed to delivering on the date agreed in the scope, with a formal confirmation on every report, and full transparency if anything changes.

2 How We Deliver

All MBP reports, advisory documents, and deliverables are sent by email to the client's confirmed address as PDF documents. We do not use file-sharing platforms, third-party portals, or printed delivery unless specifically agreed in the scope. Email delivery creates a clear, timestamped record that both parties can reference — which is the point.

3 Delivery Timelines

Delivery dates are agreed in the written scope before work begins. We do not commit to timelines until a scope is approved and payment confirmed. Indicative timelines by service type:

• Monthly monitoring reports — within 3 to 5 business days following the end of the reporting period.
• Quarterly executive reports — within 5 to 7 business days following the end of the reporting quarter.
• Advisory deliverables — within the timeframe confirmed in the scope, typically 5 to 10 business days from the agreed start date.

These are indicative. The specific delivery date in the scope agreement takes precedence.

4 Delivery Confirmation

Every report is accompanied by a formal delivery confirmation document sent in the same email. The confirmation includes: MBP company name and license number, client name and reference, report title, reporting period covered, date of delivery, delivery method, and a unique delivery reference number.

Delivery confirmations are archived permanently in the client file and are available for compliance, merchant account, or audit purposes on request.

5 Delays

If a delivery is going to be late, we tell the client before the agreed date — not after. The notification includes the reason, the revised expected delivery date, and whether anything is needed from the client. We do not issue delivery confirmations in advance of actual delivery.

6 Client Inputs

Accurate delivery depends on accurate inputs from the client. During onboarding we confirm the monitoring keywords, brand names, target channels and regions, delivery email address, and reporting period dates. MBP is not responsible for report inaccuracies caused by incorrect or incomplete client inputs. Changes to monitoring inputs for future cycles must be submitted in writing before the new monitoring period begins.

7 Revisions

If a delivered report does not match the confirmed scope, the client may request a revision within 14 days of delivery. Send your request to admin@mbptvservices.online with a clear description of the discrepancy. We will review and respond within 5 business days. Revisions caused by our error are at no extra cost. Revisions caused by changes in client preferences that were not part of the original scope may incur additional fees.

8 Report Archive

All delivered reports, advisory documents, and delivery confirmations are archived permanently in the client file. Copies are available on request at any time at no charge. Archive retrieval requests are fulfilled within 5 business days.

9 Contact for Delivery Issues

For missing reports, incorrect deliverables, or delivery confirmation requests — email admin@mbptvservices.online or call +971 52 968 5530. All delivery issues are acknowledged within one business day and resolved within 5 business days where possible. Last updated: June 2026.