Billing Policy

1 Overview

This policy explains how MBP invoices clients, what payment methods are accepted, when payment is due, and how billing records are maintained. Every invoice MBP issues is a formal document that includes the company name, UAE license number, registered address, service description, and payment terms — suitable for compliance, merchant account, and audit purposes.

2 Invoicing

A formal invoice is issued for every MBP service engagement. It is sent by email to the client's confirmed billing address as a PDF. Every invoice includes:

• MBP TV Services LLC FZE — company name
• UAE license number: 2621115350888
• Registered address: BC-892680, 26th Floor, Amber Gem Tower, Ajman, UAE
• Client name and reference
• Service description
• Amount due, currency, and due date
• Accepted payment methods
• Unique invoice reference number

Invoices are issued after scope approval and before work begins. No work starts before the invoice is issued and payment confirmed.

3 Payment Methods

MBP accepts bank transfer, card payment through our payment processor, and other digital payment methods confirmed in the proposal. The accepted methods for a specific engagement are listed on the invoice. If you need a payment method not listed, contact us before paying and we will confirm whether it can be arranged.

4 Currency

Standard billing is in UAE Dirhams (AED). International clients may request invoicing in USD, GBP, CAD, or EUR if confirmed in writing in the proposal before the invoice is issued. Currency and conversion rates, where applicable, are confirmed at the proposal stage and do not change after the price is agreed.

5 When Payment Is Due

For new engagements, payment is due before work commences unless alternative terms are agreed in writing. Standard payment terms are 7 days from invoice date unless stated otherwise. Work does not start until payment is confirmed — for bank transfers, this means funds received, not transfer initiated.

6 Recurring Billing

MBP does not automatically re-bill recurring engagements. Before each new cycle, we confirm with the client that the engagement continues, then issue a new invoice. There are no automatic subscriptions or standing payment authorisations unless explicitly agreed in a signed written agreement.

7 Late Payment

If payment is not received within the timeframe on the invoice, we may suspend service delivery and notify the client in writing. Accounts overdue by more than 30 days may result in engagement termination. Termination for non-payment does not entitle the client to a refund for work already delivered. We do not charge interest on overdue invoices but reserve the right to recover reasonable costs incurred in pursuing payment.

8 Billing Disputes

If you believe an invoice contains an error, contact us in writing at admin@mbptvservices.online within 14 days of the invoice date. We will review and respond within 5 business days. Raising a dispute does not suspend payment obligations for undisputed portions of the invoice.

9 Billing Records

We maintain permanent records of all invoices, payments, and billing communications. Copies of any invoice are available on request at no charge. Email admin@mbptvservices.online to retrieve billing records from any completed or active engagement. Last updated: June 2026.